What if I'm not at home or abroad for delivery?

Once we are preparing your pre-ordered package, you'll receive an email to confirm your shipping address. Your ZERO is reserved for you and won’t be sent to anyone else. At this point you still have the chance to update your address if you have moved since. If you cannot reply to this email because you are away from home, we will simply hold on to your package until we hear from you.

After your address confirmation, your package is sent out through DHL Express, with tracking URL, and 1-3 business days. Once your package is shipped, you can still change the delivery options via DHL.

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