Please first make sure that you have verified on our shipping update page that your order number has already been processed. The counter on the page reflects the order numbers that are ready to ship and for which the address confirmation mail has been sent.
If your order number was processed, but you didn't receive an address confirmation email, look for the address firstname.lastname@example.org in your email. This is sending the shipping address confirmation emails. Make sure to check your spam folder as well.
Still nothing? Contact us at email@example.com.