I received instructions to pay import taxes. What should I do?

⚠️  First of all, beware of potential phishing emails! 
In case of doubt, don't make any payments and contact shipping@ngrave.io to verify the veracity of the request to pay import taxes. 

We took all measures to lower the odds of your package getting stuck at customs. However, some countries will require the recipient to pay additional import fees before releasing the package.

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