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Shipping

Everything you need to know about shipment and receiving your order.

General

  • My order number is being processed, but I didn't receive an address confirmation email
  • When will I receive my package?
  • How long does the shipping take after I have confirmed my address?
  • I need to change my delivery address after the package has been sent
  • Do you ship worldwide?
  • Do I have to pay for shipping?

Receiving your order

  • I received the shipping address confirmation email but I am abroad or on holiday
  • What if I'm not at home or abroad for delivery?
  • Will I have to pay customs duties?
  • My tracking code says that the parcel has been delivered, but I didn't receive anything.
  • What if my package is damaged?
  • I received the wrong product or package, what do I need to do?
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