General
- My order number is being processed, but I didn't receive an address confirmation email
- When will I receive my package?
- How long does the shipping take after I have confirmed my address?
- I need to change my delivery address after the package has been sent
- Do you ship worldwide?
- Do I have to pay for shipping?
Receiving your order
- I received the shipping address confirmation email but I am abroad or on holiday
- What if I'm not at home or abroad for delivery?
- Will I have to pay customs duties?
- My tracking code says that the parcel has been delivered, but I didn't receive anything.
- What if my package is damaged?
- I received the wrong product or package, what do I need to do?