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  1. NGRAVE
  2. Troubleshooting

Troubleshooting

Is your device malfunctioning, broken or lost?

General

  • What do I need to do when my ZERO isn't safe?
  • My favorite coin is not supported. Can you add support for it?
  • I made a mistake while embossing my key on the GRAPHENE
  • How can I wipe the device?

Sync & transactions

  • The wallet on the LIQUID app isn't the same as on my ZERO
  • What should I do when the scanned information from the app shows up differently on the ZERO?

Malfunctioning

  • My battery / my ZERO is not charging
  • My touchscreen stopped working
  • My camera is malfunctioning
  • The wallet doesn't recognize my fingerprint, how do I access my wallet?
  • The LIQUID app doesn't work on my phone, what do I need to do?

Loss

  • I lost my ZERO
  • My Device is lost/broken, how can I recover my NGRAVE key/ are my assets safe?
  • What do I do when I lose my PIN-code?
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