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What can we help you with?
Is your device malfunctioning, broken or lost?
What do I need to do when my ZERO isn't safe?
My favorite coin is not supported. Can you add support for it?
I made a mistake while embossing my key on the GRAPHENE
How can I wipe the device?
Sync & transactions
The wallet on the LIQUID app isn't the same as on my ZERO
What should I do when the scanned information from the app shows up differently on the ZERO?
My battery / my ZERO is not charging
My touchscreen stopped working
My camera is malfunctioning
The wallet doesn't recognize my fingerprint, how do I access my wallet?
The LIQUID app doesn't work on my phone, what do I need to do?
I lost my ZERO
My Device is lost/broken, how can I recover my NGRAVE key/ are my assets safe?
What do I do when I lose my PIN-code?