Troubleshooting

General

• What do I need to do when my ZERO isn't safe?
• My favorite coin is not supported. Can you add support for it?
• I made a mistake while embossing my key on the GRAPHENE
• How can I wipe the device?

Sync & transactions

• The wallet on the LIQUID app isn't the same as on my ZERO
• What should I do when the scanned information from the app shows up differently on the ZERO?

Malfunctioning

• My battery / my ZERO is not charging
• My touchscreen stopped working
• My camera is malfunctioning
• The wallet doesn't recognize my fingerprint, how do I access my wallet?
• The LIQUID app doesn't work on my phone, what do I need to do?

Loss

• I lost my ZERO
• My Device is lost/broken, how can I recover my NGRAVE key/ are my assets safe?
• What do I do when I lose my PIN-code?