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  3. Receiving your order

Receiving your order

  • I received the shipping address confirmation email but I am abroad or on holiday
  • What if I'm not at home or abroad for delivery?
  • Will I have to pay customs duties?
  • My tracking code says that the parcel has been delivered, but I didn't receive anything.
  • What if my package is damaged?
  • I received the wrong product or package, what do I need to do?
  • Can I come and collect my order in person?
  • I have the feeling my box has been opened. What do I do?
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