https://support.ngrave.io/hc/en-us 2026-03-03T14:51:06Z https://support.ngrave.io/hc/en-us/articles/4403715057821-Why-can-t-I-see-my-balance-on-the-ZERO 2024-09-08T08:22:48Z https://support.ngrave.io/hc/en-us/articles/4403730661533-Can-I-name-my-accounts 2023-03-16T00:39:02Z https://support.ngrave.io/hc/en-us/articles/4409542959121-How-and-where-can-I-order-NGRAVE-products 2025-09-19T07:57:21Z https://support.ngrave.io/hc/en-us/articles/4409543189393-Can-I-change-my-order 2025-01-24T15:47:20Z https://support.ngrave.io/hc/en-us/articles/4409543207953-I-ordered-the-wrong-product-can-I-cancel-the-shipping 2024-04-10T10:50:56Z https://support.ngrave.io/hc/en-us/articles/4409543254545-I-entered-the-wrong-address-in-my-order-can-it-be-changed 2023-11-06T15:34:45Z https://support.ngrave.io/hc/en-us/articles/4409543815313-Do-you-ship-worldwide 2025-09-19T08:14:03Z https://support.ngrave.io/hc/en-us/articles/4409548661905-Are-the-prices-VAT-included 2024-03-15T14:40:18Z https://support.ngrave.io/hc/en-us/articles/4409548746001-What-are-the-payment-options 2026-01-21T08:35:21Z https://support.ngrave.io/hc/en-us/articles/4409548891537-Can-I-get-an-invoice-for-my-order 2024-03-04T11:41:44Z https://support.ngrave.io/hc/en-us/articles/4409549497617-When-will-I-receive-my-package 2025-05-20T12:54:06Z https://support.ngrave.io/hc/en-us/articles/4409549508241-Can-I-come-and-collect-my-order-in-person 2023-01-03T08:19:52Z https://support.ngrave.io/hc/en-us/articles/4409549538961-Do-I-have-to-pay-for-shipping 2023-11-24T01:13:51Z https://support.ngrave.io/hc/en-us/articles/4409549568401-What-if-I-m-not-at-home-or-abroad-for-delivery 2024-10-09T15:54:11Z https://support.ngrave.io/hc/en-us/articles/4409549581329-My-tracking-code-says-that-the-parcel-has-been-delivered-but-I-didn-t-receive-anything 2024-10-09T15:56:45Z https://support.ngrave.io/hc/en-us/articles/4409554308881-I-received-the-wrong-product-or-package-what-do-I-need-to-do 2023-01-03T08:19:52Z https://support.ngrave.io/hc/en-us/articles/4409554331153-I-have-the-feeling-my-box-has-been-opened-What-shoud-I-do 2024-10-09T16:01:54Z https://support.ngrave.io/hc/en-us/articles/4409554409233-What-s-in-the-box 2024-04-10T17:24:30Z https://support.ngrave.io/hc/en-us/articles/4409554458001-ZERO-specifications 2024-10-22T07:18:09Z https://support.ngrave.io/hc/en-us/articles/4409554523025-Is-there-a-limit-of-accounts-or-coins-I-can-add-on-the-ZERO 2024-04-29T19:08:45Z https://support.ngrave.io/hc/en-us/articles/4409554559889-Which-coins-are-supported 2025-03-03T08:56:48Z https://support.ngrave.io/hc/en-us/articles/4409554654737-Do-I-have-to-be-online-or-connect-the-ZERO-to-receive-funds 2024-04-16T13:03:13Z https://support.ngrave.io/hc/en-us/articles/4409554783505-What-is-the-cryptographic-support-on-ZERO 2023-12-11T17:33:50Z https://support.ngrave.io/hc/en-us/articles/4409554797457-Which-certificates-does-ZERO-have 2024-09-08T08:18:47Z https://support.ngrave.io/hc/en-us/articles/4409555395217-Is-the-ZERO-open-source 2024-02-15T10:29:44Z https://support.ngrave.io/hc/en-us/articles/4409555474449-Does-the-LIQUID-app-have-access-to-my-private-keys 2024-02-10T20:54:13Z https://support.ngrave.io/hc/en-us/articles/4409559126801-What-if-my-package-is-damaged 2023-11-17T09:45:03Z https://support.ngrave.io/hc/en-us/articles/4409559314065-Why-is-my-PIN-pad-scrambled-The-numbers-are-always-in-a-different-position 2024-04-29T19:09:40Z https://support.ngrave.io/hc/en-us/articles/4409560323089-Can-I-install-the-LIQUID-app-on-an-older-phone 2024-11-18T12:37:01Z https://support.ngrave.io/hc/en-us/articles/4409560403729-Where-can-I-download-the-LIQUID-app 2026-03-03T14:51:06Z https://support.ngrave.io/hc/en-us/articles/4409560531089-GRAPHENE-specifications 2025-04-10T13:26:45Z https://support.ngrave.io/hc/en-us/articles/4409561066641-How-difficult-is-it-to-crack-or-brute-force-the-NGRAVE-Perfect-Key 2024-05-27T09:33:42Z https://support.ngrave.io/hc/en-us/articles/4409561273745-Can-I-convert-the-NGRAVE-Perfect-Key-to-24-words 2025-02-17T09:51:05Z https://support.ngrave.io/hc/en-us/articles/4409561299473-Can-I-import-my-NGRAVE-Perfect-Key-in-a-new-ZERO 2023-11-29T08:27:06Z https://support.ngrave.io/hc/en-us/articles/4409561382545-How-do-I-know-the-ZERO-I-received-is-safe-to-use 2024-09-08T08:18:47Z https://support.ngrave.io/hc/en-us/articles/4409561425041-What-makes-NGRAVE-s-key-generation-better 2024-03-28T17:17:36Z https://support.ngrave.io/hc/en-us/articles/4409561457041-Could-someone-pre-program-their-own-key-in-my-device-before-I-receive-it-Supply-chain-attacks 2024-09-08T08:18:47Z https://support.ngrave.io/hc/en-us/articles/4409561506321-Can-I-be-hacked-during-transactions 2024-09-08T08:18:47Z https://support.ngrave.io/hc/en-us/articles/4409564089233-Can-GRAPHENE-be-used-for-mnemonic-seed-backup 2024-10-14T05:39:47Z https://support.ngrave.io/hc/en-us/articles/4409564236689-What-are-the-benefits-of-buying-a-2nd-GRAPHENE-lower-plate 2024-04-10T12:52:17Z https://support.ngrave.io/hc/en-us/articles/4409564496145-What-is-the-NGRAVE-Perfect-Key 2024-04-14T15:27:30Z https://support.ngrave.io/hc/en-us/articles/4409564667409-Can-I-create-a-24-words-seed-phrase-instead-of-the-NGRAVE-Perfect-Key 2025-02-17T09:53:56Z https://support.ngrave.io/hc/en-us/articles/4409564881809-Can-I-import-a-BIP-38-encrypted-private-key-or-paper-wallet-seed 2023-10-08T18:30:18Z https://support.ngrave.io/hc/en-us/articles/4409564979089-How-is-the-NGRAVE-Perfect-Key-generated 2024-11-08T11:16:52Z https://support.ngrave.io/hc/en-us/articles/4409565050897-Can-an-online-hacker-steal-my-key 2024-09-08T08:18:47Z https://support.ngrave.io/hc/en-us/articles/4409592340113-Demo-Sync-your-ZERO-with-the-LIQUID-app 2025-06-10T11:45:44Z https://support.ngrave.io/hc/en-us/articles/4409592409617-How-to-select-the-coins-you-want-in-your-wallet 2025-09-05T11:57:49Z https://support.ngrave.io/hc/en-us/articles/4409592518289-Demo-manage-your-fingerprints 2024-01-06T00:29:58Z https://support.ngrave.io/hc/en-us/articles/4409592716177-Demo-Create-a-wallet 2024-04-11T09:51:24Z https://support.ngrave.io/hc/en-us/articles/4409592770449-Demo-Import-an-NGRAVE-wallet-with-a-Perfect-Key 2024-03-28T17:02:23Z https://support.ngrave.io/hc/en-us/articles/4409593493265-How-do-I-receive-funds-on-a-specific-crypto-address-From-the-LIQUID-app 2023-08-16T10:53:55Z https://support.ngrave.io/hc/en-us/articles/4409593813521-How-do-I-know-the-LIQUID-updates-are-safe 2024-01-12T15:19:16Z https://support.ngrave.io/hc/en-us/articles/4409595253393-My-favorite-coin-is-not-supported-can-you-add-support-for-it 2025-05-02T11:13:00Z https://support.ngrave.io/hc/en-us/articles/4409595290001-How-can-I-wipe-the-device 2024-11-21T08:08:00Z https://support.ngrave.io/hc/en-us/articles/4409595366929-What-should-I-do-when-the-scanned-information-from-the-app-shows-up-differently-on-the-ZERO 2024-09-08T08:22:48Z https://support.ngrave.io/hc/en-us/articles/4409595474065-My-battery-my-ZERO-is-not-charging 2024-09-08T08:22:48Z https://support.ngrave.io/hc/en-us/articles/4409595615505-The-LIQUID-app-doesn-t-work-on-my-phone-what-do-I-need-to-do 2023-11-28T04:16:00Z https://support.ngrave.io/hc/en-us/articles/4409595923601-Who-are-NGRAVE-s-teammembers 2021-11-10T15:15:53Z https://support.ngrave.io/hc/en-us/articles/4409595969169-Where-does-the-NGRAVE-logo-come-from 2021-11-29T00:22:01Z https://support.ngrave.io/hc/en-us/articles/4409596019089-Remarks-and-complaints 2021-11-10T15:30:03Z https://support.ngrave.io/hc/en-us/articles/4409599918353-Demo-How-to-backup-your-NGRAVE-Perfect-Key-on-the-GRAPHENE 2024-01-08T04:29:55Z https://support.ngrave.io/hc/en-us/articles/4409599930385-Where-should-I-store-my-GRAPHENE 2024-04-10T12:52:17Z https://support.ngrave.io/hc/en-us/articles/4409600324881-How-can-I-change-my-PIN-code 2023-08-08T00:55:42Z https://support.ngrave.io/hc/en-us/articles/4409600418961-Can-I-use-PIN-code-without-fingerprint 2024-04-02T12:18:15Z https://support.ngrave.io/hc/en-us/articles/4409600531089-Demo-Create-a-mnemonic-wallet 2024-04-11T09:50:26Z https://support.ngrave.io/hc/en-us/articles/4409600590865-Demo-Import-a-mnemonic-seed-phrase 2025-02-17T09:52:07Z https://support.ngrave.io/hc/en-us/articles/4409600815633-Demo-sending-transactions 2024-07-02T06:44:50Z https://support.ngrave.io/hc/en-us/articles/4409600968977-Demo-receiving-transactions 2024-03-28T17:13:29Z https://support.ngrave.io/hc/en-us/articles/4409601026833-How-do-I-receive-funds-on-a-specific-crypto-address-From-the-ZERO 2024-03-28T17:08:39Z https://support.ngrave.io/hc/en-us/articles/4409601410577-Can-I-use-another-app-wallet-software-to-transact-with-my-ZERO 2024-08-21T11:57:37Z https://support.ngrave.io/hc/en-us/articles/4409602971793-What-do-I-need-to-do-when-my-ZERO-isn-t-safe 2024-09-08T08:18:47Z https://support.ngrave.io/hc/en-us/articles/4409603028369-I-made-a-mistake-while-embossing-my-key-on-the-GRAPHENE 2023-08-24T17:14:57Z https://support.ngrave.io/hc/en-us/articles/4409603065489-The-wallet-on-the-LIQUID-app-isn-t-the-same-as-on-my-ZERO 2025-09-26T05:42:58Z https://support.ngrave.io/hc/en-us/articles/4409603228817-My-touchscreen-stopped-working 2024-09-08T08:22:48Z https://support.ngrave.io/hc/en-us/articles/4409603245969-My-camera-is-malfunctioning 2024-09-08T08:22:48Z https://support.ngrave.io/hc/en-us/articles/4409603287185-The-wallet-doesn-t-recognize-my-fingerprint-how-do-I-access-my-wallet 2025-04-24T09:52:02Z https://support.ngrave.io/hc/en-us/articles/4409603406865-My-Device-is-lost-broken-how-can-I-recover-my-NGRAVE-key-are-my-assets-safe 2024-09-08T08:22:48Z https://support.ngrave.io/hc/en-us/articles/4409603429777-What-do-I-do-when-I-lose-my-PIN-code 2024-09-08T08:22:48Z https://support.ngrave.io/hc/en-us/articles/4409603650833-Why-the-name-NGRAVE 2022-07-08T17:09:25Z https://support.ngrave.io/hc/en-us/articles/4409603745681-What-is-the-warranty-period 2022-03-07T18:32:02Z https://support.ngrave.io/hc/en-us/articles/4409609675025-Can-I-use-fingerprint-without-PIN-code 2023-01-03T15:00:07Z https://support.ngrave.io/hc/en-us/articles/4410085052305--I-need-to-change-my-delivery-address-after-the-package-has-been-sent 2023-01-03T08:19:52Z https://support.ngrave.io/hc/en-us/articles/4410085167889-Will-I-have-to-pay-customs-duties 2025-09-19T08:15:28Z https://support.ngrave.io/hc/en-us/articles/4410782067985-Become-a-member-of-our-referral-program 2022-09-05T15:33:46Z https://support.ngrave.io/hc/en-us/articles/4904012715677-How-do-I-add-addresses-for-Solana-Tezos-and-MultiversX 2024-01-16T02:48:39Z https://support.ngrave.io/hc/en-us/articles/8146887961117-Can-I-export-transactions-or-my-XPUB 2026-01-30T16:13:35Z https://support.ngrave.io/hc/en-us/articles/9709227023645-How-do-I-update-my-ZERO 2024-04-03T16:11:35Z https://support.ngrave.io/hc/en-us/articles/9709248558621-What-are-the-minimum-requirements-to-run-the-update-tool 2024-02-10T20:50:33Z https://support.ngrave.io/hc/en-us/articles/9709250432797-What-changes-are-there-in-this-firmware-update 2023-11-22T20:16:50Z https://support.ngrave.io/hc/en-us/articles/9709291124253-How-do-I-know-what-firmware-version-my-ZERO-is-running 2023-11-22T20:17:09Z https://support.ngrave.io/hc/en-us/articles/9709303596573-Why-do-I-need-to-update-my-ZERO 2024-02-06T14:05:19Z https://support.ngrave.io/hc/en-us/articles/9709344507549-How-can-I-activate-update-mode-before-setting-up-a-wallet 2024-08-23T07:27:27Z https://support.ngrave.io/hc/en-us/articles/9709351076381-Is-it-possible-to-downgrade-the-firmware 2023-11-22T20:18:01Z https://support.ngrave.io/hc/en-us/articles/9709388172061-How-safe-are-ZERO-firmware-updates 2024-10-04T08:30:06Z https://support.ngrave.io/hc/en-us/articles/9709445140253-Troubleshooting-ZERO-not-found 2024-05-28T12:31:06Z https://support.ngrave.io/hc/en-us/articles/9730799868061-Can-I-recover-tokens-that-were-sent-over-the-wrong-chain 2023-06-24T07:21:25Z https://support.ngrave.io/hc/en-us/articles/10218274599325-How-can-NGRAVE-recover-my-GRAPHENE-upper-plate 2024-04-10T12:52:17Z https://support.ngrave.io/hc/en-us/articles/10219128689053-Troubleshooting-ZERO-doesn-t-boot-after-update 2024-08-23T07:49:09Z https://support.ngrave.io/hc/en-us/articles/10219636454685-Troubleshooting-The-update-doesn-t-finish 2024-01-17T21:40:31Z https://support.ngrave.io/hc/en-us/articles/10476455398301-Install-firmware-updates-via-command-line 2025-06-23T15:22:25Z https://support.ngrave.io/hc/en-us/articles/10531818483613-How-to-verify-your-Perfect-Key-backup 2024-04-12T13:45:57Z https://support.ngrave.io/hc/en-us/articles/10638172178333-Can-t-see-your-new-ERC20-or-ESDT-token-transaction-in-LIQUID 2024-01-11T22:50:51Z https://support.ngrave.io/hc/en-us/articles/10707235284125-Verify-firmware-updates-yourself 2025-06-23T15:22:05Z https://support.ngrave.io/hc/en-us/articles/10743045500445-Best-practices-for-your-ZERO-s-battery 2024-04-10T17:26:20Z https://support.ngrave.io/hc/en-us/articles/12063086531997--I-forgot-my-LIQUID-app-passcode 2023-07-19T07:05:22Z https://support.ngrave.io/hc/en-us/articles/14915071703581-Passphrase-FAQ 2024-04-24T06:20:57Z https://support.ngrave.io/hc/en-us/articles/15226154713501-Create-and-use-a-passphrase-wallet 2024-04-15T07:21:51Z https://support.ngrave.io/hc/en-us/articles/17575924320285-How-does-swapping-work 2025-07-29T18:01:12Z https://support.ngrave.io/hc/en-us/articles/17575924767901-Does-swapping-require-KYC 2025-07-29T18:01:12Z https://support.ngrave.io/hc/en-us/articles/17575927244317-What-is-the-difference-between-fixed-and-floating-rates 2025-07-29T18:01:12Z https://support.ngrave.io/hc/en-us/articles/17575947158173-What-is-a-Swap-ID-and-where-do-I-find-it 2025-07-29T18:01:12Z https://support.ngrave.io/hc/en-us/articles/17575955145117-What-is-swapping 2025-07-29T18:01:12Z https://support.ngrave.io/hc/en-us/articles/17575960494621-How-long-does-it-take-for-a-Swap-to-come-into-my-wallet 2025-07-29T18:01:12Z https://support.ngrave.io/hc/en-us/articles/17575961105565-Troubleshooting-swap-transactions 2025-07-29T18:01:12Z https://support.ngrave.io/hc/en-us/articles/17578535207069-Can-I-speed-up-or-cancel-a-swap-transaction 2025-07-29T18:01:12Z https://support.ngrave.io/hc/en-us/articles/17824094979869-Error-ZERO-and-LIQUID-accounts-are-not-matching 2024-09-08T08:22:48Z https://support.ngrave.io/hc/en-us/articles/19614484191517-About-the-integration-of-ZERO-and-MetaMask 2025-05-08T07:17:42Z https://support.ngrave.io/hc/en-us/articles/19614742003997-Synchronize-ZERO-and-MetaMask 2024-10-09T08:48:43Z https://support.ngrave.io/hc/en-us/articles/19966506197021-Blind-signing 2025-11-24T09:19:46Z https://support.ngrave.io/hc/en-us/articles/20045312764701-How-to-stay-safe-on-web3 2024-11-05T07:26:12Z https://support.ngrave.io/hc/en-us/articles/20073775876893-Transacting-with-ZERO-and-MetaMask 2024-10-07T13:58:52Z https://support.ngrave.io/hc/en-us/articles/20275660194845-Should-I-import-my-secret-recovery-phrase-from-MetaMask-in-ZERO 2024-10-07T13:59:16Z https://support.ngrave.io/hc/en-us/articles/20275819163677-How-do-I-add-or-remove-a-ZERO-account-from-MetaMask 2024-10-07T13:59:05Z https://support.ngrave.io/hc/en-us/articles/20275913283869-How-do-I-disconnect-my-ZERO-from-MetaMask 2024-10-07T13:58:53Z https://support.ngrave.io/hc/en-us/articles/20275959751069-Is-my-account-in-MetaMask-or-in-my-ZERO-wallet 2024-10-07T13:58:53Z https://support.ngrave.io/hc/en-us/articles/20275970105757-I-can-t-see-the-history-of-my-transactions 2024-10-08T11:21:25Z https://support.ngrave.io/hc/en-us/articles/20276057638301-Error-Add-Ethereum-before-syncing 2024-09-08T08:22:48Z https://support.ngrave.io/hc/en-us/articles/20296848012061-Can-I-transact-tokens-that-are-not-supported-on-the-ZERO-with-MetaMask 2024-10-07T13:58:53Z https://support.ngrave.io/hc/en-us/articles/20341258492445-Who-can-use-the-onramp-feature-to-buy-crypto-in-the-LIQUID-app 2025-05-26T09:48:41Z https://support.ngrave.io/hc/en-us/articles/20341328326685-Which-fiat-currencies-are-supported-to-buy-crypto 2025-05-26T09:50:39Z https://support.ngrave.io/hc/en-us/articles/20341511894173-Which-payment-options-can-I-use-to-buy-crypto 2025-05-26T09:51:22Z https://support.ngrave.io/hc/en-us/articles/20341964650525-What-are-the-terms-and-conditions-applicable-to-buy-crypto 2025-06-04T09:47:29Z https://support.ngrave.io/hc/en-us/articles/20342210006685-Contacting-Third-Party-Onramp-Services 2025-05-26T09:42:43Z https://support.ngrave.io/hc/en-us/articles/20342317330717-Which-information-will-be-requested-to-buy-crypto 2025-05-26T09:46:46Z https://support.ngrave.io/hc/en-us/articles/20523013830685-About-the-integration-of-ZERO-and-Rabby-Wallet 2025-05-08T07:17:02Z https://support.ngrave.io/hc/en-us/articles/20523166305821-Should-I-import-my-secret-recovery-phrase-from-Rabby-Wallet-in-ZERO-or-the-other-way-around 2024-11-06T07:42:30Z https://support.ngrave.io/hc/en-us/articles/20523254423709-Can-my-funds-get-stolen-with-the-ZERO-Rabby-Wallet-integration 2024-08-21T12:10:20Z https://support.ngrave.io/hc/en-us/articles/20534743991837-Synchronize-ZERO-with-Rabby-Wallet 2025-03-04T07:22:17Z https://support.ngrave.io/hc/en-us/articles/20534938896285-How-to-edit-add-or-remove-a-ZERO-account-from-Rabby-Wallet 2024-08-21T12:18:41Z 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