This depends on which provider you use. Click on the name of a provider to see the details
You can find the Transak Customer Help Center here and contact them through the widget: https://support.transak.com/en/collections/3985810-customer-help-center.
If you have any questions or need support regarding the Link by Stripe onramp feature, you can contact them through the following options:
- Visit the support page at https://support.link.com.
- For US-specific support, visit https://support.link.com/?locale=en-US.
You can also find the link in the LIQUID app
BTC Direct offers live support from 09:00 - 22.00h during weekdays and 10.00 - 18.00h during weekends and bank holidays by chat. You can also contact them by email via support@btcdirect.eu.
You can find more information here: https://support.btcdirect.eu/hc/en-gb/articles/360000623909-How-can-I-contact-BTC-Direct-customer-support.
Service availability is contingent upon licensing requirements specific to our onramp/fiat-to-crypto service providers Link by Stripe, BTC Direct and Transak in each jurisdiction. Please refer to the website of the third parties for more information.
Attention: Virtual currencies, real risks. The only guarantee in crypto is risk. The risk of loss in the exchange of crypto assets can be substantial, and therefore you should understand the possibility of losses associated with the exchange of crypto assets and must assume responsibility for all the risks associated with such exchanges and for their results. Learn more