If the update tool doesn’t recognize your ZERO or the update fails, please check these things.
- We recommend using the USB-C cable that was delivered with your ZERO.
If you want to use another cable, make sure it is USB 2.0 to USB-C.
- Also make sure that you only connect the ZERO when you are in step 4 of the update process. For it to be discovered, you need to connect it while it is powered off & then activate update mode while staying connected. If you connect your ZERO sooner, there is a chance it doesn’t get discovered.
To turn off your ZERO while it is in update mode, you can press the power button for 5-10 seconds. DO NOT do this while your device is connected to your computer and updating.