General

• ZERO specifications
• Demo: Sync your ZERO with the LIQUID app
• What is the cryptographic support on ZERO?
• Does the ZERO support multi-signature?
• Can I use another app (wallet software) to transact with my ZERO?

Importing & creating a wallet

• Demo: Create an NGRAVE wallet with a "Perfect Key"
• Demo: Create a mnemonic wallet
• Demo: Import an NGRAVE wallet with a "Perfect Key"
• Demo: Import a mnemonic seed phrase of another wallet
• Demo: How to backup your NGRAVE "Perfect Key" on the GRAPHENE?
• Can I import a BIP-38 encrypted private key or paper wallet seed?

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Coins, NFT's & accounts

• Which coins are supported?
• How to select the coins you want in your wallet
• Is there a limit of accounts or coins I can add on the ZERO?
• My favorite coin is not supported. Can you add support for it?
• Can I name my accounts?
• How do I add addresses for Tezos and Elrond?

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Managing PIN code & fingerprints

• Demo: manage your fingerprints
• How can I change my PIN code?
• Can I use PIN-code without fingerprint?
• Can I use fingerprint without PIN-code?
• Why is my PIN pad scrambled? The numbers are always in a different position.

Updating firmware

• Firmware update FAQ

Safety & Security

• Which certificates does ZERO have?
• How do I know the ZERO I received is safe to use?
• What do I need to do when my ZERO isn't safe?
• Could someone pre-program their own key in my device before I receive it? (Supply chain attacks)
• Can an online hacker steal my key?
• Can I be hacked during transactions?

Troubleshooting, malfunctioning or loss

• How can I wipe the device?
• Why can’t I see my balance on the ZERO?
• My Device is lost/broken, how can I recover my NGRAVE key/ are my assets safe?
• What do I do when I lose my PIN-code?
• The wallet doesn't recognize my fingerprint, how do I access my wallet?
• What should I do when the scanned information from the app shows up differently on the ZERO?

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