General
Importing & creating a wallet
- Demo: Create an NGRAVE wallet with a "Perfect Key"
- Demo: Create a mnemonic wallet
- Demo: Import an NGRAVE wallet with a "Perfect Key"
- Demo: Import a mnemonic seed phrase of another wallet
- Demo: How to backup your NGRAVE "Perfect Key" on the GRAPHENE?
- Can I import a BIP-38 encrypted private key or paper wallet seed?
Coins, NFT's & accounts
- Which coins are supported?
- How to select the coins you want in your wallet
- Is there a limit of accounts or coins I can add on the ZERO?
- My favorite coin is not supported. Can you add support for it?
- Can I name my accounts?
- How do I add addresses for Solana, Tezos and Elrond?
Managing PIN code & fingerprints
Updating firmware
- How do I update my ZERO?
- What are the minimum requirements to run the update tool?
- What changes are there in this firmware update?
- Why do I need to update my ZERO?
- How do I know what firmware version my ZERO is running?
- How can I activate update mode before setting up a wallet?
Safety & Security
Troubleshooting, malfunctioning or loss
- How can I wipe the device?
- Why can’t I see my balance on the ZERO?
- My Device is lost/broken, how can I recover my NGRAVE key/ are my assets safe?
- What do I do when I lose my PIN-code?
- The wallet doesn't recognize my fingerprint, how do I access my wallet?
- What should I do when the scanned information from the app shows up differently on the ZERO?