- How can I wipe the device?
- Why can’t I see my balance on the ZERO?
- My Device is lost/broken, how can I recover my NGRAVE key/ are my assets safe?
- What do I do when I lose my PIN-code?
- The wallet doesn't recognize my fingerprint, how do I access my wallet?
- What should I do when the scanned information from the app shows up differently on the ZERO?
- My battery / my ZERO is not charging
- My touchscreen stopped working
- My camera is malfunctioning
How can we help?