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  1. NGRAVE Help Center
  2. ZERO
  3. Troubleshooting, malfunctioning or loss

Troubleshooting, malfunctioning or loss

  • How can I wipe the device?
  • Why can’t I see my balance on the ZERO?
  • My Device is lost/broken, how can I recover my NGRAVE key/ are my assets safe?
  • What do I do when I lose my PIN-code?
  • The wallet doesn't recognize my fingerprint, how do I access my wallet?
  • What should I do when the scanned information from the app shows up differently on the ZERO?
  • My battery / my ZERO is not charging
  • My touchscreen stopped working
  • My camera is malfunctioning
  • Error - ZERO and LIQUID accounts are not matching
  • Error - Add Ethereum before syncing

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