My battery / my ZERO is not charging

You can't always see that the ZERO is charging. It has 2 modes when not in active use:

  1. Completely powered off (press the power button for 5-10 sec).
    → If you charge your ZERO like this, you’ll see no indication that it is charging. This is normal. Unlike a smartphone the ZERO is actually 100% powered off. When you turn it on again after some time, you should see it has charged.
  2. Standby mode, which disables the screen only.
    → If you charge your ZERO like this, you’ll see the red LED light slowly blinking.

You can also just charge your ZERO while it is turned on. In that case you’ll see a charging icon in the battery indicator.

Troubleshooting

If you think your ZERO is not charging, you can try these things:

  • Leave the device charging for 2-3 hours while it is completely powered off. Then check if the battery indicator has changed when you turn it back on.
  • Verify that there is no issue with the power source or charging cable. Try using a wall charger if you haven't already tried that. It is possible some USB-ports don’t deliver enough power.
  • Check if you see the ZERO charging when it is turned on (in the battery indicator) or when it is in standby (blinking red LED).

Reach out to support@ngrave.io if you keep having issues.

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